Alvi's Drift Wine

Payment terms and conditions

Detailed description of goods and/or services

Alvi’s Drift Wine International is a business in the wine industry that markets their wines from their privately owned wine estate.

Delivery policy

Subject to availability and receipt of payment, requests will be processed immediately online and delivery confirmed by way of email (for eg. order number). Wine delivery will be made by RM logistics and associated costs, if applicable. Delivery free for Johannesburg and Cape Town and outlining areas will be charged an additional R40.

Export restriction 

The wine for sale on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Alvi’s Drift are subject to availability. In cases of unavailability, Alvi’s Drift will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee. Alvis Drift guarantees the quality of all products supplied, and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order and the quality of our products, please contact us and return the items at your cost within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of our receipt of the returned items.  You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

Customer privacy policy

Alvi’s Drift shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here.

Payment options accepted

Payment may be made via Visa, MasterCard credit cards or debit cards or by bank transfer into the Alvi’s Drift Wine International account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Alvi’s Drift via MyGate(Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. MyGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.mygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Alvi’s Drift separately from card details which are entered by the client on MyGate secure site.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

Transaction

Currency is South African Rand (ZAR).

Responsibility

Alvi’s Drift takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Variation

Alvi’s Drift may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Wine Club Terms and conditions

These terms and conditions apply to any and all orders placed with Alvi’s Drift Private Cellar Wines. By making any purchase on this website, you indicate your express agreement to be bound by these terms and conditions. We reserve the right to supply alternatives if the offered wines are not available.

PRICING
1. All prices quoted include Value Added Tax (VAT), currently at 14%. Prices quoted are per case, as indicated.  Alvi’s Drift  reserves the right to vary prices at any time, without notice.

AVAILABILITY
2. All wines listed are subject to availability.
3. In the unlikely event that a wine is not available, we shall contact you to recommend alternatives at the same price. You are then entitled to accept the alternatives, accept the available items only, or cancel your order.

ACCEPTANCE
4. We shall acknowledge your order via email. Our acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order.
5. We cannot sell wine to anyone under the age of 18 years. Orders may not be transferred from you to any other person.

DELIVERY
6. Subject to receipt of payment, delivery will be made to your door at the address specified by you.  Please indicate the postal code when entering your delivery address.
7. Orders are only delivered to addresses in South Africa.
8. Normal delivery charges apply to deliveries to international destinations.  Shipping rates depend on the location of the delivery and the number of bottles purchased.  For our quote on international shipping rates, please contact Debbie Burton at debbie@alvisdrift.co.za , or 023 004 0513

9. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. A second delivery will be attempted at your cost.
10. We will not be liable for any loss occasioned by any delay in the delivery of any order.
11. All deliveries made in RSA will be by courier directly to your door.  If the delivery cannot be made, a note will be left requiring you to contact the courier to arrange delivery at a suitable time.

INSURANCE
12. Our products are insured to the point of delivery.

CANCELLATION
13. An order is considered cancelled once you have notified Alvi’s Drift and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left our premises.
14. Orders may be cancelled by calling Alvi’s Drift on 023 340 4121 , or by e-mail hendrika@alvisdrift.co.za.

RETURNS
15. Alvi’s Drift guarantees the quality of all products supplied, and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order and the quality of our products, please contact us and return the items at your cost within fourteen (14) days of delivery of your order. If we find that the items were faulty in any respect when delivered to you, we will refund you the price of the items as well as the cost of delivery and return of the items, within thirty (30) days of our receipt of the returned items.  You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

REFUNDS
16. Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by cheque or EFT transfer.

PAYMENT
17. Payment to be made via our website using  any Visa and Master Card credit and debit cards.

CREDIT CARD SECURITY.
18. We understand the importance of privacy and security.  We are committed to protecting the information we collect from you and guarantee that it will only be used for purposes of processing your order and providing you with services you request from us.  Under no circumstances will your personal details be made available to any organisation or third party.

MERCHANT OUTLET COUNTRY
20. The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa. The transaction currency is ZAR (South African Rand).

COUNTRY OF DOMICILE
21. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with or arising from the use of the Alvi’s Drift site or any orders placed with Alvi’s Drift.
22. If any of these terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, then such terms or conditions will be regarded as severable, and will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

VARIATION
23. Alvi’s Drift may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments which we may subsequently make to these terms and conditions.

CUSTOMER SERVICES
24. Please contact us should you have any questions, suggestions or comments.  We appreciate your patronage and will strive to provide you with exceptional service. Hendrika 023 340 4121